Our Difference: Mission

Our purpose is to drive incremental value to our customers by providing uncompromised service and support. Standards of quality and price competitiveness are expected. Our distinction exists with our ability to execute in ways others find difficult through our portfolio of value added complimentary services. From this business partners become business friends in our shared community. And, with over 13,000 units installed last year, we can handle any of your multi-family flooring requirements.

Singular Focus

From the beginning Falcon has chosen to align the business exclusively towards multi-family housing. Continual process improvement and unwavering commitment to drive incremental value to our customers represents the core of our mentality.

Product Flexibility

Our suppliers understand that our loyalty revolves singularly around our customers. In exchange our customers trust Falcon to make the best decisions, many times on their behalf. We regularly change suppliers in order to deliver better quality products at lower costs. Our purchasing power combined with our "will change suppliers" mentality motivates the supplier community to bring their "A" game.

Quality Through Clarity of Thinking

Many companies perspective of quality is bounded by their view of an industry. At Falcon no such boundaries exist. Quality in a traditional sense of doing a good job in a timely manner, warranting that work does not garner extra credit points in our minds. This should be expected! Our people understand this and respond to a standard of performance that constantly changes.

Innovation through Technology

We have developed state-of-the-art web based applications for order creation and administration. Phone order to computerized cutting in less than 1 minute. Many times we are out the door before the phone conversation ends. For those who prefer email, no problem. Either way...24/7/365 we are there to deliver.

Management Reporting

In the past many of our customers have struggled with the challenge of maintaining accurate records relating to flooring installation. Questions like -- What way my total spend last month, last quarter, or last year. Or questions like -- When was this unit installed and what were the costs associated with this installation. All of this data and more is available on-line with a secure customer account. What you see and how you see is defined by you the user.

Copyright ©2011 Falcon Carpet of Indiana